As a Customer Support Engineer at Qvalia you'll act as the man-in-the-middle between Customer Success and the development side.

You'll handle the day to day support tickets coming in, solving, prioritizing and redirecting, as well as follow up on them both internally and with customers.

You'll work closely with Customer Success in onboarding new customers, running tests with the customers as well as joining meetings with customers.

You need some technical background and some programming/scripting skills to be able to run batch jobs, search out problems or possible bugs in logs and code. Preferably you'll have some expertise in integrations and protocols, such as APIs and SFTP and an understanding of format transformation.